Frequently Asked Questions

It might be happen that certain code on the website looks vulnerable but it is still doing what you intended it to do. If so, you can use the Report a False Positive option in the SiteLock Panel and SiteLock will ignore that vulnerability moving forward.

Secure Malware Alert and Removal Tool (SMART), if enabled, performs an in-depth site scan and automatically removes malicious code from files on the site. SiteLock makes calls to the web server and replicates the website files on their secure servers and scans the contents thoroughly to identify malicious code or vulnerabilities. In the course of doing this, it can also remove the malicious code from the files, to prevent further damage. You can choose to not allow SMART to remove any code. In that case, you will only be notified of the vulnerability identified, and you will need to manually check / remove it.

If a scan fails, site visitors will not be alerted to any problem. The TrustSeal will simply continue to display the last date when all scans were passed. If the site owner fails to rectify the problem, within a few days SiteLock will remove the TrustSeal from the site. The TrustSeal will never indicate that a website has failed a scan.

Malware, short for malicious software, can be installed on your website by hackers who are able to find weaknesses on your web server. A typical website may have thousands of potential vulnerabilities for malware injection. Once placed on a website, malware can then be used to spread viruses, steal personal or financial data, and even hijack computers. It is not easily detected and may infect your customers' computers after they visit your website. Ultimately, this negatively affects your business reputation and can result in lost business.

Available types of scan include: Daily Malware Scan Daily FTP Scanning Website Application Scan SQL Injection Scan Cross Site Scripting (XSS) Scan All these scans are part of the Deep 360-Degree Site Scan. The availability and frequency (daily or one-time) of these scans differ from Plan to Plan.

Deep 360-Degree Site Scan checks all files susceptible to threats, including .css files, .js files, .jpg, .png and other image files and others. It performs a deep scan checking for anything that could turn into a security issue.

An SSL Certificate does 2 things: a. Encrypt the information sent from your user's browser to your website b. Authenticate your website's identity. By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details.

Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic, pre-set reply to an email, as soon as it is received at this email address. You can find out more about setting up an auto-responder from our knowledge base.

We take a zero tolerance stance against sending of unsolicited email, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledge-base.

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.

Each email account comes with 5 GB space dedicated to emails.

Your email can be accessed using any Smartphone or Tablet. Our fluidic webmail, built on HTML 5 & Javascript, is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

To access your Webmail Interface, you can use the white-labelled URL: http://webmail.yourdomainname.com. Once on the log in page, you would need to login with your email address and the corresponding password.

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

As opposed to free email solutions, you can give your business a more professional image with Business Email by getting email that is branded with your company's domain name (ex. sales@mybrand.com). In addition, you also benefit from our advanced email technology that gives you the least latency and industry-best uptime, scalability and reliability. An email service being served out of the cloud also means no IT, hardware, software, bandwidth or people costs. And the best part is that you can add email accounts as and when your team grows.

We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.

Yes, all our Reseller Hosting plans come integrated with Softaculous - a popular and easy to use One-Click Installer.

Yes, we offer a 100% Risk Free, 30 Day Money Back Guarantee.

Yes, you can upgrade your existing plan to a higher plan at any time.

If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Your Customers will be able to manage their own packages using cPanel.

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.

All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

While it isn't difficult to install an SSL Certificate, it does involve following a series of steps. You can find more information in our KnowledgeBase.

Unfortunately, we don't support upgrades/downgrades at the moment. If required you can purchase a new certificate and install it on the same web server as the old certificate

SSL Certificates are compatible with all major browsers.

An SSL Certificate does 2 things: a. Encrypt the information sent from your user's browser to your website b. Authenticate your website's identity. By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details.

An SSL Certificate is a digital certificate issued for a domain by a central authority called the Certificate Authority. To be issued an SSL Certificate, you must purchase an SSL Certificate and then go through a verification process conducted by the Certificate Authority.

Yes. During the transfer, we move all your email accounts from the old provider to us by keeping the data intact. However, your existing tenure with the other provider, if any does not get moved to us.

Yes, you can. Use Gmail's vacation responder to let people know that you won't be able to get back to them right away. While your vacation responder is turned on, Gmail will send your reply to people who email you.

When you sign up for a G Suite account, you agree not to use the account to send spam, distribute viruses, or otherwise abuse the service. All users on your domain are subject to these agreements, which are part of the G Suite Acceptable Use Policy. If Google identifies a G Suite user who is violating these agreements, we reserve the right to immediately suspend the user. If the problem is domain-wide, we reserve the right to suspend the entire account and deny administrator access to all the G Suite services. In such cases, we send a notification to the registered secondary email address for the domain administrator.

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list.

Yes. G Suite is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

If your organization acquires a new domain name or does business at multiple domains, you can add all your domains to your account at no extra cost. Users can then have identities at one or more of your domains while sharing services as part of a single organization. And you manage your domains from the same Admin console. You add a domain as either a separate domain or domain alias, depending on how you plan to use it.

Your email can be accessed using any Smartphone or Tablet. The Gmail interface is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

In addition to accessing G Suite mail from the Gmail web interface, you can send and receive mail from your favorite desktop client. Depending on the client, you can use either the IMAP or POP mail protocol. If you’re switching to G Suite from Microsoft Exchange or some other Outlook service, you can use G Suite Sync. This is a plug-in for Outlook 2003, 2007, 2010 or 2013 that lets you use Outlook to manage your G Suite mail, calendar and contacts—along with your Outlook notes, tasks and journal entries.

Each email account comes with 30 GB space.

When switching to G Suite from another program or web service, you and your users can bring your existing mail, contacts, and calendar data with you. You have a variety of options for migrating data into G Suite, depending on the size of your organization and the system you're migrating from. Tools are available for migration from Microsoft Exchange, Lotus Notes, IMAP servers and other Google accounts.

Yes, you can use an existing domain with your G Suite order.

There are several ways to access your server: SSH - you can access your server through any SSH client using the root credentials we provide to you cPanel - if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel Dedicated Server Control Panel - you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server

Yes you can. You can purchase additional storage on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. We offer various options, starting from 50GB all the way to 500GB.

All our servers come with a pair of 1TB 7200 RPM SATA drives in RAID 1. RAID 1 means that each hard drive is a mirror of the other, ensuring that if one drive fails, there is a copy of your data in the other drive.

We allow speeds of up to 1Gbps on each server’s network port.

We use only the best - SuperMicro blade servers, Intel Xeon processors, DDR3 RAM and 7200RPM SATA drives. Our blade servers consume very little power and help us pass our cost savings to you.

Our proprietary provisioning system gets your server ready in minutes, ensuring that you get access to your server instantly.

You get root access, which means you have full administrative control of your server. You may choose to install any software you need on your server, and can manage every aspect of your server.

Yes, we do offer basic support for our dedicated server. For complete support and management, you will need to purchase our Managed Hosting plan

Yes, we offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us for a significantly lower cost, and then install it on your dedicated server.

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. Not only do you save in licensing costs, but you don’t have the headache of installing cPanel - we take care of it for you!

No, an upgrade or downgrade is not possible between the plans or resources.

Wordpress Hosting plans are economical plans without automatic backups and anti-malware. Wordpress Hosting + Security plans have the same specifications as that of the Wordpress hosting plans, including automatic cloud backups and anti-malware at a cost difference.

No, currently an SSL Certificate is not included with the plan. You will have to purchase the certificate separately.

No, cPanel access is not provided with Wordpress Hosting.

No, Multisite is not supported.

No, Wordpress Hosting does not have a money back period.

Yes, Wordpress core updates will be enabled by default.

No, you cannot use an existing certificate. You will need to generate a CSR from the Wordpress Hosting panel and get a certificate issued which can be installed from the panel.

Yes, you can use any 3rd party email service for your domain. In case you are using the default name servers provided with Wordpress Hosting, please contact our Support team to update the relevant DNS records for your blog.

Currently, the included SiteLock and CodeGuard plans cannot be upgraded.

No, you cannot add more Wordpress installations to any plan. The number of Wordpress installations will remain fixed.

No, You cannot change upgrade or downgrade plans, however the amount of RAM and CPU cores for your plan can be upgraded.

Our Support team is always at hand to assist you.

Yes, we do offer Jailed Shell access by default. The normal shell access can be enable, you will need to submit a request via support ticket

While a Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting.

Yes, all our servers are protected by Clam AV.

Yes, your data is 100% secure and is backed-up everyday.

Yes, you can easily upgrade to one of our higher plans at any time.

Yes, all our Hosting packages come with Email Hosting.

Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Yes! our shared hosting plans except "Tulip" allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features mentioned above

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

cPanel and Plesk are optional panels and can be purchased and installed.

A KVM is true virtualization where the VPS operates as its own server, independently of the host node. OpenVZ is a container based virtualization which relies on the host node's kernel

With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU, RAM, Disk Space and Bandwidth allocated to your VPS package will always be available for your applications. It gives you all the features and functions of Dedicated server, without the additional cost.

A KVM (Kernel-based Virtual Machine) is a virtual private server which sits on top of a physical dedicated server. Resources are dedicated to the KVM VPS and are not shared with other users on the physical device, offering tremendous reliability and performance.

Login to your account using the link above. Click "Domains." Choose the domains you would like to renew and follow the directions. Domain renewal rates will be available through your control panel.

Nameservers are the Internet's equivalent to phone books. A nameserver maintains a directory of domain names that match certain IP addresses (computers). The information from all the nameservers across the Internet is gathered in a central registry. Nameservers make it possible for visitors to access your website using a familiar domain name, instead of having to remember a series of numbers.

We offer online and offline payment methods. You can pay using debit card, credit card, paypal or direct bank transfer.

A domain name consists of, at least, a top-level and a second-level domain. A top-level domain (TLD) is the part of the domain name located to the right of the dot ("."). The most common TLDs are .com, .net, and .org.

Domain registration process do not take much longer time. Normally domains gets registered within 5 mins after successfull payment.

A domain name, like www.coolexample.com, is a lot like a street address for a house or business. Let's use the White House as an example. The street address, 1600 Pennsylvania Avenue, is an exact location ? like an IP address. You might not know the exact street address, but when you visit Washington, D.C., you can tell your cabbie that you want to visit the White House and still get there. This is how a domain name is used: It's an easy way to reach the exact location of a website without having to remember its numeric address.